Art of Networking
Part Art. Part science. All fueled by caffiene.
Life is going to be easier once Google's internet service gets here. It seems half of the problems I've had to work through lately is being caused by service providers.
Installed a network. Everything running fine. Wireless signals strong throughout the office and even out into the parking lot. Ethernet ports to spare and we even replaced the "file sharing server" they were paying $500 a month to some cowboys with an external harddrive and some USB cables. They were a 5 man office and we stuck a basic backup script on their webserver. They were happy, we were happy and the cowboys couldn't overcharge them.
Then the ISP steps in and tells them they can't use an "unsupported router". There was nothing wrong with the router or the connection but whent hey had a tech installing a second line in the office he apparently "called it in". Now they're calling me needing everything setup again.
I've tried talking to their provider. Explaining the situation. I understand if they were having problems the tech would want to work with the normal router and we left it in the office just in case but apparently that isn't enough. We had to go back and work everything out again using one of the crappy locked down routers the provider gives. Had to install two extra boosters around the office just to reach the areas we had just fine before.
We suggested to the client that once the tech saw the original router in place we just swap back to our one but they didn't want to risk it so we had to invest in the boosters.
On top of that we've recently had problems with our own connection. Or provider reboots the router to apply a firmware patch and they've been doing it quite a lot lately. I've no issues with this in theory but twice in the last month our router failed to update and got knocked offline (taking the whole office offline) and it takes ages to manually flash and then it has to update again. They also do it randomly throughout the day regardless of us asking them not to. Not sure if it's an automated system or a tech who just hates his job.